Return and Exchange Policy
Terms and Conditions
At Candour London, we have a very easy & hassle-free return policy.
In the event that you are not fully satisfied with your purchase, our return and exchange policy allows for you to return it within 7 days of its delivery.
We will take 5-7 working days to process returns once received, once the return is approved refund will be processed within 7-8 working days and in some cases 21 working days.
For reasons including hygiene, we do not accept return of panties, briefs and masks.
We do not accept return of products without the price tag attached on it, in any case of a broken price tag return of products will not be accepted. The reverse shipping cost has to be borne by the customer on actual basis.
How do I initiate a return?
- Simply place unworn, unwashed merchandise with all tags attached in the original packing.
- Use a butter sheet wrap to secure and protect the box and products inside. Enclose your invoice inside.
- Simply courier the parcel to our address. Enclose the courier receipt to get a refund for courier charges.
- In either case, please also enclose any Candour London Collectible items or any other free gifts you received with your order.
- In applicable cases, the courier return charges will be added to the amount.
What are the items/services that cannot be returned?
- For reasons including hygiene, we do not accept return of panties, briefs and masks.
- We do not accept return of products without the price tag attached on it, in any case of a broken price tag return of products will not be accepted.
- Cash cannot be claimed against gift cards.
- No item that has been sold as part of a multipack can be returned as an individual item.
- Items bought under discount during sales or special promotions or using credit coupons or promo codes cannot be returned.
- Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled.
How much time it takes for an exchange or issuing of credit or Refund?
We first need to receive the original products back in our warehouse. Once received, it will take us minimum 7-8 days to process any refund/exchange to your card.
In case of refund or credit being issued for other reasons, we will take minimum 7-8 days to process it, and a maximum of 21 days in some cases from the date of the receipt of request from the customer.
